Frequently Asked Question

1. How do I make an appointment?

To make an appointment just click on the salon or stylist section, select the service you want, choose from our range of salons or stylists and then the time and date. You will get a chance to review your booking before you send a booking request to the salon/stylist. For stylist appointments you can enter the address you would like to the stylist to come to or (if available) you can visit the stylist at their salon. We deduct $150 from the listed price for any visits to the stylist's salon.

2. What is a booking request?

Once you have chosen your service, you will be asked to submit a booking request. As soon as the salons/stylists receive the request they will be able to confirm your appointment. We ask you to wait for a confirmation, as we want to ensure that our stylists/salons are fully prepared to meet your request.

3. How long will it take for my appointment to be confirmed?

All salon appointments (booked through the salon section or the stylist section) will be confirmed within 30 minutes Stylist visits to your chosen location will be confirmed within 1 hour. You will get an email and SMS confirmation once your appointment has been confirmed.

4. When will I be charged for my appointment?

Style Brigade will take your credit card details when you make a booking request, however your card will only be charged once the stylist or salon has confirmed that your appointment has been completed.

5. What happens if I am running late?

We understand that there are times when you get held up! However we do request that if you are running late then you contact us or the salon (if it is a salon appointment). If you are more then 15 minutes late and the stylist/salon can no longer accommodate you, you will be charged 100% of the service price.

6. How do I use discount codes?

Style Brigade may issue discount codes from time to time. When you reach the “please review your booking” page there is a field to enter the discount code. Once entered the discount will be deducted form the original price and you can proceed with the booking

7. How do I make a complaint if I am not happy with my appointment?

If you have any complaints about your appointment, please inform us immediately. We will try our best to resolve the situation.

8. What do I do if I have specific requirements/concerns/allergies?

If you have any specific requirements for your appointment, we ask you to fill in the notes section on “please review your booking” page. The stylist or salon will be able to view these and prepare for your appointment.

9. Are tips included?

Tips are not included in any bookings made through Style Brigade.

10. How long are the appointments?

The length of appointments will depend on the service you have chosen. For stylist appointments, the duration will be given when you select your service. For salon appointments the duration will be given when you choose the grade of stylist.

11. How do I leave ratings/reviews?

Once the stylist/salon has confirmed completion of your appointment, you can leave a rating/review. Simply login to your dashboard and click on the booking under the “previous bookings” section and you will be prompted to leave a rating/review for the stylist/salon.

12. How far in advance can I make my booking?

You can book upto 2 weeks in advance for any stylist/salon appointments

13. Are there any additional costs at my appointment with the stylist/salon?

For almost all services there will be no additional charges for any services booked through Style Brigade either with the stylist or at a salon/spa. However for certain chemical services at salons (i.e. colouring, hair straightening & perming) we can only display a minimum price. There may be an additional charge from the salon if your hair is very thick and/or very long. A charge may also apply if you request additional services from the stylist/salon during your appointment. Please pay for those additional services directly to the stylist or salon. Please note tips are not included in any bookings made through Style Brigade.

14. How do I contact you?

If you need to get in touch with us, there are several options: 1. You can use the contact form on the homepage of the site 2. You can email us at info@stylebrigade.co 3. You can call us on: