Frequently Asked Question

1. Can I cancel my appointment?

We understand that your plans may change, you can cancel your appointment at no charge upto 24 hours before your appointment. If you choose to cancel later than 24 hours of your appointment start time you will be charged 100% of the service price

2. Can I change my booking?

Yes you can change your booking free of charge upto 24 hours before your appointment. You simply cancel the existing appointment and rebook entering your preferred slot Any changes made within 24 hours of your appointment start time will be subject to a charge if the stylist or salon cannot accommodate your request. Please contact us if you need to make changes within 24 hours of your appointment start time.

3. What happens of the stylist or salon cancels my appointment?

Since you only get charged once your appointment is complete, we will not be taking any payment from you if the stylist or salon cancels. Each stylist or salon is asked to provide a reason for cancellation

4. Do you offer refunds?

Style Brigade does offer refunds for appointments. You will only get charged once your appointment is complete. If you are unhappy with the service from the service provider, Style Brigade will speak to the salon/stylist to see what can be done.